Refund policy
Effective Date: February 24, 2026
This policy explains returns, refunds, and cancellations.
1) Return window
Eligible items may be returned within 30 days of delivery.
2) Return condition requirements
Returned items must be:
- Unused, uninstalled, and in resellable condition
- Returned with original packaging, hardware, manuals, and included accessories
- Returned with proof of purchase (order number/receipt)
3) Items generally not eligible for return
Unless defective on arrival or required by law:
- Gift cards and digital items
- Clearance/final sale items
- Installed electrical parts, used/worn items, or anything showing installation marks
- Fluids/chemicals and other restricted items once opened (if applicable)
- Custom/special-order items (if applicable)
- Items marked non-returnable on the product page
4) How to start a return
Email support@slateautoshop.us with:
- Order number
- Item(s) you want to return
- Reason for return
- Photos if damaged/incorrect
If approved, we’ll provide return instructions and an RMA reference if needed. Please don’t ship returns without authorization.
5) Return shipping costs
- Change of mind / wrong item ordered: customer pays return shipping
- Our error / defective on arrival / transit damage: we cover reasonable return shipping after verification
6) Inspection & refund timing
After the return arrives, inspection typically takes 5–7 business days. Approved refunds are issued to the original payment method; banks may take 3–7 business days to post.
7) Order cancellations
If you cancel before shipment, we refund minus a 5% processing offset (non-recoverable payment processor fees). If the order has shipped, the return process applies.